Store Policies

Special Order Items

Special order items are items that are customized or not regularly stocked. This will be denoted on your invoice. All special order items require a minimum 25% deposit. These items can be canceled up until the time the items have been ordered from the manufacturer. Once these items have been ordered, they cannot be canceled. Special order items cannot be returned for any reason.

Regularly Stocked Items

Cancellations of regularly stocked merchandise are allowed before the date of delivery or pick up, and you will receive a full refund. If for some reason you are not satisfied with your purchase and have had possession for 3 days or less, just let us know and you will receive merchandise refund less a 25% restocking fee. If the furniture was delivered, the delivery charge cannot be refunded. We can come pick up the merchandise for an additional delivery charge. If you picked up the furniture, simply bring it back to the location where you picked it up. Furniture that has been in your possession for over 3 days is considered “used” and cannot be returned.

Mattresses and Foundations

Once a mattress or foundation is removed from its original packaging, it can no longer be exchanged or returned. Mattresses and foundations can be returned in their original packaging within 3 daysWe encourage you to thoroughly try out our mattresses in store before purchasing.

Condition of Returned Merchandise

All returned merchandise must come back to us in new condition to be eligible for a refund.

Clearance and other “As-is” Items

All clearance and other “as-is” sales are final. These items cannot be returned once they have been delivered or picked up for any reason.

Delivery

The delivery charge is for each trip and is not refundable. Upon delivery, you are responsible for having a clear path to where the furniture is to be placed.

Reserving & Holding of Merchandise

You can reserve and hold any in-stock merchandise with a minimum 25% deposit. This guarantees the availability of your furniture and locks in the price. Cancel any time within 90 days and receive a full refund of your deposit. If you cancel beyond 90 days, your deposit will be converted to store credit.

Product Protection Plans

You can protect your investment with a Michael’s Home Product Protection Plan. When you purchase a protection plan, we will repair or replace your items for the life of the plan. The plans are non-refundable once you are beyond the standard 3-day return period.

Manufacturer Warranties

Michael’s Home grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties provided to the original purchaser. Warranty paperwork is typically included in the packaging of the product. Some manufacturers prefer to handle warranty claims directly, and other manufacturers prefer Michael’s Home to assist in warranty service. Either way, we always suggest for you to let us know of any warranty claim so we can be here to help if needed. Please contact the store in which you purchased and give us the details. Manufacturer warranties cover parts and labor but exclude transportation. Michael’s Home will charge a fee for delivery and/or pick up charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, most manufacturers require photographs of the damaged item(s) prior to processing a warranty claim. If you cannot provide photographs of the damaged item(s) we can send a technician to do so for an additional fee.